User Privacy Policy

When you use (HUSTLE), you trust us with your information and (HUSTLE) is committed to retaining your trust and your privacy. Our commitment starts with helping you understand our privacy practices. This policy explains the information we collect, how it is used, shared, retained, protected and user choices regarding this information. By visiting (HUSTLE), you are accepting the practices described in this policy and so we recommend our visitors and users to read this policy.

This policy applies to users of (HUSTLE’s) services anywhere in the world, including users of (HUSTLE’s) apps, websites, tools, features or other services. This policy describes how (HUSTLE) and its affiliates collect and use personal information to provide our services. This policy applies to all users of our services anywhere in the world where this privacy policy is referenced, regardless of how you access or use them, including through mobile devices, unless covered by a separate privacy policy. This policy specifically applies to: - Consumers: users who request or receive transport - Representatives: users who provide transport individually or through partner transport companies - Delivery consumers: users who request deliveries of food or other items - Delivery representatives: users who provide delivery Services This policy also applies to those who provide information to (HUSTLE) in connection with an application to use our services, or whose information (HUSTLE) otherwise receives in connection with its services (such as contact information of individuals associated with (HUSTLE) restaurant partners). All those subject to this policy are referred to as “users” for purposes of this policy. The practices described in this policy are subject to applicable laws in the places in which we operate. This means that we only engage in the practices described in this policy in a particular country or region if permitted under the laws of those places. Please contact us if you have questions on our practices in your country or region. We may change this policy at any time by posting the updated version on this site including the effective date of the updated version. We will announce any significant changes to this policy through (HUSTLE) apps, website or through other means, such as email.

(HUSTLE) provides services to users throughout the world. If you use our services in the Kingdom of Saudi Arabia, (HUSTLE LAND TRANSPORT EST) is the data controller for your information. If you live in the Kingdom of Saudi Arabia, the data controller for the information you provide or that is collected by (HUSTLE) or its affiliates is: HUSTLE LAND TRANSPORT EST 2607 AL Amir Muhammad Ibn Abdul Aziz Al Aziziyah Dist. Unit No: 1003 JEDDAH, Zip code 23334 Additional No: 9049 . The controller of your personal information is the registered local entity in the country in which you use our services. Questions, comments and complaints about (HUSTLE’s) data practices can be submitted to (HUSTLE’s) data protection office through privacy policy support@hustlesa.com Or Info@hustlesa.com . We process personal information inside and outside of the Kingdom of Saudi Arabia. (HUSTLE) transfers information of users outside the Kingdom of Saudi Arabia on the basis of mechanisms approved under applicable laws.

(HUSTLE) collects: - Information that you provide to (HUSTLE), such as when you create your (HUSTLE) account. - Information created when you use our services, such as location, usage and device information. - Information from other sources, such as (HUSTLE) representatives and third parties that use (HUSTLE) APIs. This may include your name, email, phone number, login name and password, address, payment or banking information (including related payment verification information), government identification numbers, date of birth, photo and signature. This also includes representative vehicle or insurance information. This also includes the preferences and settings that you enable for your (HUSTLE) account. - Background check information: We may collect background check information if you sign up to use (HUSTLE’s) services as a representative or delivery representative. This may include information such as your driving history or criminal record (where permitted by law). This information may be collected by a vendor on (HUSTLE’s) behalf. - Demographic data: We may collect demographic information about you, including through user surveys. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser and third-party sites or service you were using before interacting with our services. In some cases, we collect this information through cookies, pixel tags, and similar technologies that create and maintain unique identifiers. To learn more about these technologies, please see our Cookie Statement. - Device information: We may collect information about the devices you use to access our services, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information. We enable users to communicate with each other and (HUSTLE) through (HUSTLE) apps, websites and other services. For example, we enable representatives and consumers and delivery representatives and consumers to call or text each other (in some countries, without disclosing their telephone numbers to each other). To provide this service, (HUSTLE) receives some information regarding the calls or texts, including the date and time of the call/text, and the content of the communications.

(HUSTLE) collects and uses information to enable reliable and convenient transportation, delivery and other products and services. We also use the information we collect: - To enhance the safety and security of our users and services - For customer support - For research and development - To enable communications to or between users - To provide promotions or contests - In connection with legal proceedings (HUSTLE) does not sell or share your personal information to third parties for third party direct marketing purposes. (HUSTLE) uses the information it collects for purposes including:

(HUSTLE) uses the information we collect to provide, personalize, maintain and improve our products and services. This includes using the information to: - Create and update your account - Verify your identity - Enable transport, deliveries and other services. This includes automated processing of your information to enable Flexible Pricing, in which the price of a trip is determined based on constantly varying factors such as the estimated time and/or distance of the predicted route, estimated traffic, and the number of consumers and representatives using (HUSTLE) at a given moment - Process or facilitate payments for those services - Offer, obtain, provide or facilitate insurance or finance solutions in connection with our services - To track the progress of your trip or delivery - Enable features that allow you to share information with other people, such as when you submit a compliment about a representative, refer a friend to (HUSTLE), split fares or share your ETA - Enable features to personalize your (HUSTLE) account, such as creating bookmarks for your favorite places, and to enable quick access to previous destinations - Enable Convenience features that might make it easier for users with disabilities to use our services, such as those which enable deaf or hard-of-hearing representatives to alert their consumers of their disabilities, allow only text messages from consumers, and to receive flashing trip request notifications instead of sound notifications. - Perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems, to conduct data analysis, testing, and research, and to monitor and analyses usage and activity trends.

We use your data to help maintain the safety, security and integrity of our services and users. This includes, for example: - Screening representatives and delivery representatives prior to enabling their use of our services and at subsequent intervals, including thorough reviews of background checks where permitted by law, to prevent use of our services by unsafe drivers. - Using information from representative’s devices to identify unsafe driving behavior such as speeding or harsh braking and acceleration, and to raise awareness among representatives regarding such behaviors. - our ID check feature, which helps ensure that representatives using the app matches the (HUSTLE) account we have on file, preventing fraud and helping to protect other users. - Using device, location, profile, usage and other information to prevent, detect, and combat fraud or unsafe activities. This includes processing of such information, in certain countries, to identify practices or patterns that indicate fraud or risk of safety incidents. This may also include information from third parties. In certain cases, such incidents may lead to deactivation by means of an automated decision-making process. - Using user ratings to encourage improvement by affected users, and as grounds for deactivating users with ratings below a certain minimum as may be required in their region. Calculation and deactivation may be done through an automated decision-making process

(HUSTLE) uses the information we collect (including recordings of customer support calls after notice to you and with your consent) to assist you when you contact our customer support services, including to: - Direct your questions to the appropriate customer support person - Investigate and address your concerns - Monitor and improve our customer support responses

We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate insurance and finance solutions in connection with our services.

(HUSTLE) uses the information we collect to enable communications between our users. For example, a representative may text or call a consumer to confirm a pick-up location, or a restaurant or delivery representative may call a delivery consumer with information about their order.

(HUSTLE) may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, updates and events. (HUSTLE) may also use the information to promote and process contests, fulfil any related awards, and serve you relevant ads and content about our services and those of our business partners. You may receive some of these communications based on your profile as a (HUSTEL) user

We may use the information we collect to investigate or address claims or disputes relating to your use of (HUSTLE’s) services, or as otherwise allowed by applicable law, or as requested by regulators, government entities and official inquiries.

Some of (HUSTLE’s) products, services and features require that we share information with other users or at your request. We may also share your information with our service providers, affiliates, representatives, subsidiaries and business partners, for legal reasons or in connection with claims or disputes. (HUSTLE) may share the information we collect:

For example, if you are a consumer, we may share your first name, average consumer rating given by representatives, and pick-up and/or drop-off locations with representatives. If you share your trip with another consumer, that consumer may be told your name and may see your pick-up and/or drop-off location. - If you are a representative or delivery representative, we may share information with your consumer(s) including name and photo; vehicle make, model, color, license plate and vehicle photo; location; average rating provided by consumers; total number of trips; for how long you have been using the (HUSTLE) app; and contact information (depending upon applicable laws). If you choose to complete a representative profile, we may also share any information associated with that profile, including information that you submit and compliments that past consumers have submitted about you. The consumer/delivery consumer will also receive a receipt containing information such as a breakdown of amounts charged, your first name, photo and a map of the route you took.

This includes sharing your information with: - Other people at your request. For example, we may share your ETA and location with a friend at your request, or your trip information when you split a fare with a friend. - (HUSTLE) business partners. For example, if you requested a service through a partnership or promotional offering made by a third party, (HUSTLE) may share your information with those third parties. This may include, for example, other apps or websites that integrate with our APIs, vehicle suppliers, or services, or those with an API or service with which we integrate, or business partners with whom (HUSTLE) may partner with to deliver a promotion, a contest or a specialized service.

We love to hear from our users including through public forums such as (HUSTLE) blogs, social media and certain features on our network. When you communicate with us through those channels, your communications may be viewable by the public.

If you use a profile associated with another party, we may share your trip information with the owner of that profile. This occurs, for example, if you are: - A representative using an account owned by a third-party transport company. - A consumer who takes a trip arranged by a friend or under a Family profile.

We share information with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf.

(HUSTLE) may provide information to its vendors, consultants, marketing partners, research firms and other service providers or business partners. This may include, for example: - Payment processors and facilitators. - Background check providers (representatives and delivery representative only). - Cloud storage providers. - Marketing partners and marketing platform providers. - Data analytics providers. - Research partners, including those performing surveys or research projects in partnership with (HUSTLE) or on (HUSTLE’s) behalf. - Vendors that assist (HUSTLE) to enhance the safety and security of its apps. - Consultants, lawyers, accountants and other professional service providers. - Fleet partners. - Insurance and finance partners. - Airports. - Other local taxi providers. - Restaurant partners. - Vehicle solution vendors or third-party vehicle suppliers.

HUSTLE) may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns. This includes sharing your information with law enforcement officials, government authorities, airports (if required by the airport authorities as a condition of operating on airport property), or other third parties as necessary to enforce our Terms and Conditions/Term of Service, user agreements, or other policies, to protect (HUSTLE’s) rights or property or the rights, safety or property of others, or in the event of a claim or dispute relating to your use of our services. If you use another person’s credit card, we may be required by law to share information with that credit card holder, including trip information. This also includes sharing your information with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.

(HUSTLE) may share your information other than as described in this policy if we notify you and you consent to the sharing.