FAQs

Below are some questions which might satisfy your thoughts if not feel free to use our support anytime.

How do I book Hustle?

Open the Hustle app on your Smartphone. You are automatically located via GPS. The ‚Taxi Radar’ function shows you all available taxis nearby. You confirm your location with your first click. In ‚Booking Overview’, you can change your pick-up address manually and, if required, enter a destination. You can also specify your individual booking options here. The next click confirms your address selection and your options, and you bindingly book a taxi. Your driver is displayed with photograph, name, rating and remaining distance

Does it cost anything to use the Hustle app?

Yes, you can download and use the app for free. There are no additional or hidden costs.

Do I lose my taxi booking if I close the app?

No, the booking continues even if you close the app. A push message is sent just before the taxi arrives. If you leave the app open, you can track the taxi’s arrival live on the map.

Can I cancel my request?

Yes, but you should inform your driver anyway. Abusing the app can result in blocking of your account.

I need urgent assistance?

You can directly chat or call our customer service directly our dedicated team will be there to assist you.

Can I share my live ride?

Yes, with Hustle, you can share your live ride location to your family to ensure your safety. And we have SOS button within the app should you need urgent assistance.

How do I recognize my Hustle?

Your booking confirmation for your Hustle not only includes the name and phone number of your taxi driver, but also the vehicle registration.

Which taxis are requested?

Taxis in your immediate vicinity will receive a passenger request. The request is confirmed as soon as a driver accepts the booking. The “Taxi Radar” will show you all taxis nearby.